Closing FAQs

We have heard from our patrons and want to share some of the most common questions we have received so far, as we strive to offer what resources and services we can during our closure to the public.

We do not have a set date to reopen to the public at this time and will remain closed until it is deemed safe for our staff and patrons to reopen.

We are not accepting returns at this time, and our book drops have been closed.  Please keep your items until we reopen.  No fines or fees will be assessed during this time.

No worries!  We are renewing all overdue items and suspending fines and fees.  We only ask that you keep the items until we reopen.

Due to our circulation system not treating holds as we expected, we cannot provide curbside pickup at this time. We are looking into our options and will announce when/if we can resume this service. We appreciate your patience and understanding.

Those who had holds that were on the shelf when we closed have been contacted.  Holds that were placed but had not arrived are being frozen until the library reopens and deliveries between libraries resume.

Yes! Billerica residents can get a temporary library card using this online form:

We have a number of services and resources available during closing.  Visit this page for full details:

At this time, we have cancelled all AARP tax preparation appointments with no plan to reschedule them, since we do not know when we will reopen.  Please see the IRS Website for alternative filing options:

Yes! You can call the library at 978-671-0948 ext. 4 and leave a message and a staff member will return your call Monday-Friday. You can also use the email widget in the lower right corner of the website or email [email protected].

Yes!  Email Abby at [email protected] to schedule a phone appointment.

We can help you!  First, check out our Library Academy ( for video tutorials on how to use our most popular e-resources.  If you are still having trouble, give us a call at 978-671-0948 ext. 4 and leave a message or send us an email to [email protected].

Of course!  First, watch this video to learn how you can access OverDrive holdings at other Massachusetts library (think of it like a virtual interlibrary loan):  Second, consider getting a BPL E-Card to access Hoopla and other e-resources through the state:

Also, check out our Virtual Staff Picks for some e-book suggestions.

We miss offering them, so we have started to offer some virtual ones.  You can view remote storytimes by visiting the Children’s page and scrolling down ( and participate in a Spring Reading Challenge for all ages (  We also have a remote Book Group and Film Club going on!

You can follow us on social media.  We have plans to regularly post to Facebook, Twitter, and Instagram.  Teens should visit the YA Facebook and Instagram.  We also suggested signing up for our newsletters, which you can do here.

What are you looking for?