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Reference Desk Services

About Reference Desk Services

Staff at the reference desk support the library’s mission by providing exemplary, personalized, confidential, and expert assistance with using the library, locating information, and utilizing technology.

Staff can provide assistance in a variety of ways:

  • In-person
  • Via email (
  • By text/SMS (978-630-7733)
  • Over the phone (978-671-0948 ext. 4 / 978-671-0949 ext. 4)
  • Via chat on the website:
  • Through on-on-one appointments

Staff can:

  • Answer information inquiries using reliable print and online resources
  • Assist with using print and online library resources
  • Help locate library materials and/or place holds
  • Provide guidance on utilizing library provided technologies
  • Answer questions about library policies and services
  • Assist with registering for library programs
  • Make department and agency referrals
  • Book meeting and study rooms

For more information, please see our Reference Desk Services Policy.

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