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Using Zoom


Below you will find answers to some common questions about Zoom, which is the platform that we use to host many of our virtual programs.

Zoom is an online remote communication tool used for video conferencing, chat and collaboration.

What you need:

  • A computer with a webcam and microphone OR a mobile device (phone or tablet)
  • An internet connection

To ensure your device is ready to launch Zoom for library programs, refer to these links:

  • Zoom FAQ
  • The Chrome web browser is recommended.
  • A laptop or desktop is preferred over a smartphone or tablet.
  • If possible, connect using a computer headset. (Headsets that connect via USB are the best choice.) You will be able to listen to the presenter better.
  • Please do not run other programs while using Zoom, and close all unnecessary applications to speed up your session.
  • Pay attention to your background on screen. If there’s too much light from behind, you’ll appear to be a dark figure. Keep a good source of light in front of you and behind your camera/device. Also, busy backgrounds may be distracting to others.
  • Mute/unmute, turn on/off video. Depending on the type of program you have signed up for, use the Mute/Unmute, Start/Stop Video icons to communicate with others.
  • Register for our programs through We will send you a secure link to join the program during its scheduled date & time.
  • Each program will start promptly. Log in early using the credentials (link and password shared by the library). Please be patient if you join early, and wait for the host to start the meeting.
  • A librarian will greet attendees at the start of a Zoom program and may share some additional details or tips.
  • Some programs will be set up so you can socialize and participate in discussions. This means you can see your fellow attendees and they can see you unless you opt to mute yourself or stop your video. These details will be shared at the beginning of the program.
  • Other programs will be set up so the speaker or presenter is the primary focus of the event. In these cases, the library may mute your audio or cut your video so you are in viewing mode only. These details will be shared at the beginning of the program.
  • You are invited to type in Chat as needed. The Chat is a great tool to ask questions or leave comments to the presenter or library staff.
  • For security purposes, some features of Zoom will be disabled during our Zoom programs, including screen share (which will be allowed only by the library and our presenters).

Yes! For questions or comments regarding Zoom, please feel free to contact out Technology Supervisor Abby Sheikh at or call her 978-671-0948 ext 4105.

You may also refer to this online tutorial for help.

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